Outsourcing & Contact Centre East Africa, 2008

Education:
 
·         B.E. (Mechanical) Hons.
·         Diploma in Management from All India Management Association.
&mid more...

Andre Deetlefs, is a Senior Solutions Architect with Avaya based in Johannesburg, South Africa.  He is responsible for consulting with new and existing Avaya customers around the design and implementation of Telephony and Contact Centre solutions. more...

Dave Stewart has been involved in the call center industry for 15 years. His career spans from Scotland, where he was born, to England, Spain, South Africa and, for the last four years, Kenya. His experience in Africa for the last six years has placed hi more...

Elijah Kibogo is an Associate Director at Deloitte & Touche within the Project Management Office of its Consulting practice based in Nairobi, Kenya. Elijah has more than 13 years of overall experience in the IT industry as well as six years of more...

Gilda Odera is a Pioneer in the outsourcing Industry in Kenya, having founded the second call centre offering services to international clients.  
 
An Upper Second Class Graduate of the University of Nairobi in 1989, Gilda st more...

Jessica Long is a Senior Manager in Accenture’s IT Strategy & Transformation practice.  Over the past 8 years with Accenture, Jessica has worked with international commercial and public sector clients in the US, UK and Kenya.  She has more...

 
 Joseph Waruingi, Managing Director, Advantech Consulting Ltd, an IT Management Consulting practice with a foot print in Sub Saharan Africa.
He is a holder of an MBA in Strategic Management and Finance and is a management con more...

Mahesh is a well-established industry expert in the contact center field with globalexperience of establishing and assisting service delivery centers in Europe, Asia Pacific and South Asia. He is the founder of LiveBean Consulting and Training Pvt. Ltd, more...

Dr. Martin Koyabe works as a Senior Researcher in Information & Network Security with British Telecom (BT) at the Centre for Information Security & Systems Research (CISSR), BT Innovate.  His main areas of specialit more...

Ms Raychelle Injete is a professional teacher by training, specialising in French, linguistics and education. A graduate of the Kenyatta University, Ms Injete established the first non-academic community interpreters training programme for language more...

Seb has been involved with the ITO industry since 2003. He has helped several Indian ITO providers set up European bases and increase their capacity for sales and marketing and in turn help them develop new clients and achieve revenue. More recently Seb turn more...

Selorm Adadevoh
Management Consultant, USA
 
Selorm is of Ghanaian origin and currently works in Boston, USA, as a Management Consultant for L.E.K. Consulting, a global strategy consulting firm that provides Strategy, Private more...

Shelley Cooper has been working in the CRM area for 7,5 years. She started with Siebel in 2001 and was with Siebel when Oracle acquired them in 2006. She has recently taken the role for Middle East and Africa focusing on CRM OnDemand for Orac more...

In her current capacity as Talent Development Manager for the Western Cape Contact Centre Industry Association – CallingtheCape, Sonja has assisted in providing learning and employability opportunities for more than 450 learners in the BPO&O in more...

Summary of 12 Years Working Experience
 
·         1 year, Senior Africa Leadership Team, World Vision International (Africa IT Director)
·    &nb more...

Mr. Mwangi serves as IT Director at eManageAfrica a leader in Document Management and Disaster Recovery in Kenya after serving as the Manager of application development, information security, engineering, systems, and architecture groups at Kencall. more...

Dr. Wiebe Boer is currently an Associate Director with the Rockefeller Foundation’s Africa Regional Office based in Nairobi, Kenya.  He joined the foundation in early 2008 after three years as a consultant with McKinsey & Company, a global m more...

Yaron Assabi is an entrepreneur with a passion for ICT. He has been consulting in the ICT industry for the past 16 years in the US, UK and South Africa.
He founded what is known today as the Digital Solutions Group (DSG) in 1998. DSG focuses on r more...