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Banking & Payment Technologies East Africa, 2009

17-19 February 2009

Kenyatta International Conference Centre (KICC) Nairobi, Kenya

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To download the presentations from this conference click here: http://aitec.usp.net 

 

Stand awards

 

First Prize: Most interesting application of technology – Technology Associates – interesting potential to increase the confidence and security of small merchants and street vendors.

Left to right: John Mwangi, Managing Director, AITEC East Africa; representative from Tecnology Associates, Sean Moroney, Chairman, AITEC Africa; Anne Mutugi, General Manager, AITEC East Africa.

 

 

 

 

 

 

 

 

 

 

Second prize: Best sales pitch – Post Bank – people at stand really knowledgeable about their products and how to understand the customers.

Left to right: Sean Moroney, Chairman, AITEC Africa; Anne Mutugi, General Manager, AITEC East Africa; representative of Post Bank, Kenya.

 

 

 

 

 

 

 

 

 

 

Third prize: Most interesting stand – Paynet (great coffee) – The stand really drew the clients in to see what they had to say.
From left to right, John Mwangi, MD, AITEC East Africa; Bernard Mathewman, CEO Paynet, Sean Moroney, Chairman, AITEC Africa.

 

 

 

 

 

 

 

 

 

 

Honorable mention: Most friendly stand staff – Credit Reference Bureau Africa – Always met their clients with a smile and a happy explanation of what they do. 

From left to right: Martha Onyango, Customer Service, Credit Reference Bureau Africa; Sean Moroney, Chairman, AITEC Africa.

 

Serving the Customer through Payment Technologies 

Engaging with the Customer

Technology presents great opportunities for the financial sector to extend reach, improve service and reduce costs. However, in the drive to implement the very best that technology vendors hav e to offer, the focal point of the banking process is often forgotten – the customer.

Banking Technology 2009 will therefore focus on the customer experience in relation to all technology implementation and services, challenging suppliers and bankers alike to evaluate their systems in the light of customer needs and preferences.

Banking Technology 2009 will engage with bank customers by inviting them to attend the exhibition and experience the new services available today through the wide range of new payment technologies being offered by banks.

Banks will be invited to demonstrate their services by setting up mini-branches on the exhibition floor, using them as platforms not only to market their services but also to obtain valuable customer feedback and data. The Banking Mall of the exhibition will be a live laboratory platform to demonstrate world class banking services powered by latest payment technologies.

The Technology Hub of the exhibition will provide a showcase for technology manufacturers and vendors to demonstrate their latest products and systems to enhance East Africa’s rapidly growing financial services sector.

 

Conference

The event includes a three-day conference which provides a valuable educational forum for the financial services sector, updating CXOs and IS managers on latest international developments in payment technologies, best practices in IT project deployment, and latest trends in customer service delivery.

Joe DiVanna, an acknowledged world thought-leader in banking, has been appointed as Conference Chairman and will be contributing to the formulation of the key topics to be covered. Bankers will be asked to share their insights into optimizing customer service through technology deployment. There will be an emphasis on case studies and vendor product promotion will be kept to a minimum, limiting them to clearly designated Commercial Presentations or Showcase Presentations. Vendors will be encouraged to do their product presentations in the Fast-Track Theatre in the Exhibition.

 

Fast-Track Theatre: The Bank of the Future

This facility in the exhibition area will be a free theatre for exhibitors to make product presentations and demonstrations. 30-minute time-slots can be booked in advance on a first-come, first-served basis, limited to one presentation per exhibitor per day. Non-exhibitors can book slots - please contact info@aitecafrica.com for prices.

 

MASTERCLASS:  Islamic Banking

Venue: New Stanley Hotel, Nairobi

 

9.30am – 1pm, Monday 16 February

Tutor: Joe DiVanna, CEO, Maris Strategies, UK

 

The Islamic banking renaissance is gaining momentum as Muslims around the world seek greater access to Shariah-based financial services. This in turn means that nature of competition in domestic markets is undergoing dramatic change. Market growth also brings increased competition, forcing Islamic banks to change how they approach the market, apply technology, brand products, package services and connect with their customers. Joseph DiVanna, banking industry strategist and author of Understanding Islamic Banking: The Value Proposition that Transcends Cultures, presents a half day seminar on five key issues that Islamic banks must master to compete in their local markets.

 

  • The state of the global Islamic finance industry

  • Competitive factors and market maturity

  • Changing landscape of competition in domestic markets

  • Understanding the value proposition of Islamic banking

  • Engaging customers: Demographics, segmentation and marketing

This is an essential masterclass for all managers responsible for developing the Sharia-compliant services offered by their financial institutions.

 

To see the report on the 2008 Banking Technology East Africa Conference click here: http://www.aitecafrica.com/news/view/35

 

 Banking & Payment Technologies East Africa, 2009
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Computing Telecommunications Africa
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