Customer Service & Contact Centre West Africa 2010

24-25 November 2010

Oriental Hotel Lagos, Nigeria

As contact centres continue to expand and as the customer service industry matures throughout the region, organisations have to think and work smart in order prevent their contact centre becoming a millstone rather than an asset. AITEC’s 2010 conference will address the real issues that customer service managers and professionals face every day, showing them how to cut costs while retaining or even expanding the organisation’s customer base.

Lynette Morris, MD, The Skills Facilitator, South Africa, runs her Workshop at Customer Service & Contact Centre Conference, Lagos, November 2009.

The Customer Service & Contact Centre West Africa Conference & Exhibition will be a focussed event for the increasing number of organisations in the region with established contact centres – and those planning to set them up – to help them to learn about world trends and latest developments in contact centre technologies and management strategies. Telecom operators, banks and other financial service companies, outsourcing operators, airlines, oil companies, public utilities and government departments will be the key target sectors.

The event will also provide a platform for vendors in the contact centre and customer service industry to market their products, services & solutions in a focussed exhibition as part of the event. In addition, there will be case studies and educational presentations in the conference.

Meeting and greeting at Customer Service & Contact Centre Conference, Lagos, November 2009.

Who is the Customer Service and Contact Centre Conference aimed at?

The conference has several key audiences:

Customer service managers and administrators in major corporates & public institutions
Outsourcing operators, entrepreneurs and investors
Contact Center Heads
Directors
VPs
Senior Managers
Managers

Across all business functions:

Operations
HR
Training
Recruitment
Quality
Resource planning
Finance and projects
Client relationship
Sales & business development

Delegates at Customer Service & Contact Centre Conference, Lagos, November 2009.

In addition:

Government officials responsible for delivery of eGovernment services

Outsourcing operators
Media representatives

Target Outputs

There will be several outputs from the event:

Increased knowledge among end-users of the business advantages of world class customer service and contact centre standards and the different deployment strategies available.
Increased knowledge of international trends and latest developments in contact centre applications in Africa.
Informed media coverage that will help build a profile for the issues under discussion.
Brokering of relationships between suppliers and users of contact centres technology

Customer Service & Contact Centre West Africa 2010