Outsourcing & Contact Centre East Africa, 2008
4-5 November 2008
To download the presentations from this event click here: http://aitec.usp.net
In support of Kenya’s National Outsourcing Initiative, AITEC Africa is holding the fifth African Outsourcing & Contact Centre Conference.
The conference will focus on the following aspects of outsourcing and contact centre development:
- Inshoring: Outsourcing services for key sectors in East Africa.
- Outsourcing services for the public sector.
- Strategies and technologies to buid effective contact centres.
- Capacity building and training for the outsourcing and contact centre industry.
- Building and marketing an outsourcing industry for the international market.
|
Sponsors
Related News
-
OUTSOURCING & CONTACT CENTRES EAST AFRICA:: International outsourcing expert sees opportunities for Kenya in post-meltdown world
26/10/2009 +0000 GMT
Sean Moroney, Chairman of AITEC Africa, interviews Jerry Durant, Chairman Emeritus of the International Institute for Outsource Management, USA and keynote speaker at this year’s Outsourcing...
-
OUTSOURCING & CUSTOMER SERVICE EAST AFRICA 2009: Summary of key points
30/12/2009 +0000 GMT
Summary of key points at the AITEC Outsourcing & Customer Service East Africa conference, November 2009
-
CUSTOMER SERVICE & CONTACT CENTRE WEST AFRICA: Experts say outsourcing can save the economy
30/12/2009 +0000 GMT
Business Process Outsourcing is getting more important, as operators say it provides a way out of Nigeria's troubled economy and massive unemployment.
-
OUTSOURCING & CONTACT CENTRE 2008: Africa Agenda: Outsourcing to Africa: Dream or Realistic Aspiration?
09/12/2008 +0000 GMT
In considering Kenya's - and Africa's - ambitions to become the next outsourcing destination, Selorm Adadevoh wonders whether Africa should really strive to copy India.
-
CUSTOMER SERVICE & CONTACT CENTRE, WEST AFRICA: Aspect and Customer Contact Solutions back Nigeria's first Contact Centre Conference.
11/11/2008 +0000 GMT
With the increased interest in the West African market in contact centre implementation and business techniques, AITEC Africa, the continent’s leading organiser of ICT events, is...
|
Home
Aitec Events
Aitec Academy
Aitec News
Contact Aitec
