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OUTSOURCING & CONTACT CENTRE: Outsourcing East Africa conference gets going

17/07/2008 +0000 GMT

User Comment(s) | By Sean Moroney

In support of Kenya’s National Outsourcing Initiative, AITEC Africa is holding the fifth Outsourcing & Contact Centre Africa in Nairobi over 4-5 November 2008.

The conference will focus on the following aspects of outsourcing and contact centre development:

Inshoring: Outsourcing services for key sectors in East Africa.
Outsourcing services for the public sector.
Strategies and technologies to build effective contact centres.
Capacity building and training for the outsourcing and contact centre industry.
Building and marketing an outsourcing industry for the international market.

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